Jai N. Clarke-Binns

what presents as a people problem is usually a structural one.

i study what is broken, find what lives underneath, and redesign the work so change holds rather than spikes.

what it gets called ↔ what lives underneath the work
low adoption↔the tool doesn't fit the work

Senior Employee Experience Partner · Google DeepMind · 2025–

most AI training treats people like they need to be sold on AI. usage spikes when you mandate it and drops when you leave. adoption holds when tools are built into day-to-day work, and when people learn from peers they already trust.

star performers↔hidden delivery dependencies

Field & network research · Google DeepMind

the people holding an organisation together rarely show up that way on an org chart. network research usually finds the same thing: a small group of people quietly connecting separate silos and carrying the delivery risk for everyone else.

culture clash↔two histories under one structure

Senior DE&I Partner & Brain–DeepMind Merger · Google DeepMind · 2022–2025

when teams merge or scale fast, friction gets treated as an attitude problem. underneath, it is usually two distinct histories of how good work happens being consolidated into one power structure — and aggregated data hiding who is actually progressing.

interpersonal conflict↔structural misalignment

People & Culture Partner · Google DeepMind · 2020–2022 · OD Consultant · SPACE10 & Bakken & Baeck

when teams stop getting along, the instinct is to coach the individuals. most of the time, the people are fine and the design is wrong: unclear ownership, competing incentives, or fatigue from repeated restructuring.

growing pains↔outgrowing the original design

People Lead · Satalia · 2017–2020 · People Analyst · ustwo · 2015–2017

hiring bottlenecks and pay inequity aren't rites of passage. they happen when an organisation scales without redesigning how people join, progress, and get paid for capability rather than tenure.

access at the door↔who the system was built for

Central Saint Martins (BA Criticism, Communication & Curation) · LSE (Ethics of AI) · Founder, People of Creativity · Board, Camden STEAM

inclusion doesn't start with outreach after the fact. criticism, curation, and community work start earlier: questioning the ethical assumptions baked into a system, and building spaces across art, science, and technology that don't require people to shrink to fit.

speaking, panels & writing